Refund policy

Return & Refund Policy

Last updated: October 26, 2026

We want you to love every piece you receive from Nour Sleem. If something isn't right, here is exactly how returns, exchanges and refunds work.

1. Return window

Every order, including sale and discounted pieces, can be returned or exchanged within 14 days from the day it is delivered. Requests sent after this window can't be accepted.

2. What can be returned

To be accepted, an item must be:

• Unworn, unwashed and unused
• In its original condition, with all tags still attached
• Returned in its original Nour Sleem packaging

We can't accept:

• Items with signs of wear, perfume or deodorant marks, or alterations
• Items missing their original tags or packaging

3. How to request a return or exchange

1. Message us within 14 days of delivery on WhatsApp (+20 104 343 9557), Instagram (@wearnoursleem) or email (info@noursleem.com) with your order number and the reason for the return.
2. We'll confirm your request and send you the return address and instructions.
3. Pack the item carefully with its tags and original packaging.
4. Send it back to us. Once it arrives and passes inspection, we'll process your refund or exchange.

4. Return shipping costs

Return shipping is paid by the customer, unless the return is because of a mistake on our side, for example:

• You received the wrong item
• The item arrived damaged or defective
• The item doesn't match its description

In these cases we cover all shipping costs and guide you through the process.

5. Refunds

• Once we receive and inspect your return, we'll let you know whether it's approved.
• Approved refunds are issued within 7 working days of us receiving the item, as store credit or back to your original payment method, whichever you prefer.
• If you paid Cash on Delivery, we'll refund you by InstaPay, bank transfer or mobile wallet.
• Store credit never expires and can be used on any future order.
• Shipping fees from your original order are not refundable, unless the return is due to our mistake.

6. Exchanges

Need a different size or colour? Tell us when you request your return and we'll handle it as an exchange, subject to availability. If the piece you want is out of stock, we'll offer store credit or a refund instead.

7. Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with photos of the item and its packaging. We'll arrange a free replacement, exchange or full refund, whichever you prefer, and cover all shipping costs.

8. Contact us

WhatsApp: +20 104 343 9557
Instagram: @wearnoursleem
Email: info@noursleem.com

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